CRITICAL INFO ON SHIPMENT ETA
Due to the recent closure of YRC (Yellow Trucking), transit delays of up to 4 days have been observed as other carriers are overwhelmed with demand.
Please be aware of this potential for delay.
 


THANK YOU FOR PLACING ORDER # .
IT IS CRITICAL THAT THE FOLLOWING REQUIREMENTS ARE FOLLOWED.
PLEASE READ CAREFULLY AND SIGN.
NOTICE: Mandatory Receiving Requirements (SIGN BELOW)

Mandatory steps for receiving a shipment from Jarlin Cabinets

Step 1: Check skid and loose piece count on Bill of Lading(BOL)/Delivery Receipt(DR), and match it to the actual amount of skids and

loose pieces on the pallet.

Step 2: Visually check pallet for damage.

If the boxes appear to be damaged....

*****Take close up and wide angle shots of the damage*****

Step 3: Check packing slip (located on shrink-wrap of pallet) against the actual items on the pallet. Item numbers are located on the

outside of each box.

Step 4: Make appropriate notes on the BOL/DR.

If something appears to be missing.......

Make a note on all copies of the BOL/DR that lists the items that are missing.

If there appears to be damage to the product or the boxes

Make a note on all copies of the BOL/DR that says the following: “Box Damage/Product Damage"

** If these notes are not documented on the BOL/DR WE WILL NOT BE ABLE TO FILE A CLAIM AND YOU WILL BE RESPONSIBLE FOR RE-PURCHASING DAMAGED MERCHANDISE **

*For shipments with R&L Carriers, if you have damaged items, please be sure to take multiple pictures of the pallets with the driver in the pictures if possible. R&L no longer lets customers notate the delivery receipt for damages but MUST provide you with an exception number for the damages. You must have this number in order to file a claim with us. If you do not have this exception number we will NOT be able to file a claim on your behalf. Please be sure you submit all photos and the exception number within 24 hours of receiving your shipment. R&L Carriers only allows us 48 hours to submit the claim from the time your order is delivered. Customer Service must have this information within 24 hours of you receiving the shipment.



Step 5: Sign Bill of Lading(BOL)/Delivery Receipt(DR). Keep one copy and save it for future reference if needed.

Step 6: Pictures of any damaged product and packaging are required. Send pictures to customersupport@jarlincabinet.com


Note:

  • Customer has 15 days to report any concealed (non-obvious) damage or defective parts. Replacement parts for concealed damages or defective parts cannot be provided at no charge if the cabinet or part has already been assembled or installed. Parts must be requested at the time of inspection, not after the cabinet or part has been assembled or installed. Concealed and Freight damage warranty claims must be reported within 15 business days of receiving the product. Only 1 replacement claim can be submitted for each order, so please have all of that information on the same request.

  • We cannot provide freight damage replacement parts at no charge if you do not write “Box Damage/Product Damage” on the BOL/DR. We cannot replace missing items if they are not noted on BOL/DR.

  • IMPORTANT: The driver cannot leave until you have signed the BOL/DR – take the time and get it right as quickly as possible. If the driver leaves your delivery location and you have signed the BOL/DR with no additional notes, you are stating that everything on your order is received in full and in good/acceptable condition! Claims made beyond this point will be subject to additional charges. See additional warranty and policy information on page 12 of this catalog.

  • If the driver should refuse to wait for you to check the packing slip against the delivered items, make the following notes on all copies of the bill of lading: "Driver refused to allow the time for me to check to make sure all items were on the pallet(s)" All 96" long panels are subject to end damage during shipping, therefore we guarantee only 90” inches of usable length on all 96"

We cannot provide freight damage replacement parts at no charge if you do not write “Box Damage/Product Damage” on the BOL/DR.

We cannot replace missing items if they are not noted on BOL/DR.

IMPORTANT

The driver cannot leave until you have signed the BOL/DR – take the time and get it right as quickly as possible. If the driver leaves your dock and you have signed the BOL/DR with no additional notes, you are stating that everything on your order is received in full and in good/acceptable condition! Claims made beyond this point will be subject to additional charges. See our Dealer Catalog for questions pertaining to Warranty issues.

If the driver should refuse to wait for you to check the packing slip against the delivered items make the following notes on all copies of the bill of lading: "Driver refused to allow the time for me to check to make sure all items were on the pallet(s)"


IMPORTANT
Enter your name below to confirm you have read and agree to the above Mandatory Receiving Requirements.
THIS ACTS AS YOUR SIGNATURE.

NAME: